RETURN & REFUND POLICY
RETURNS
Our return policy lasts 7 days. We cannot refund or exchange after 7 days from purchase date stated on the invoice or 7 days after delivery date.
To be eligible for a return, the purchased item must be in the original packaging, unused and in the same condition that you received it.
Other non-returnable items induce:
• Gift cards
• Downloadable software products
As our essential oil products are the volatile in nature of and for hygiene reasons, refunds for non-defective products are not allowed. Refunds for defective products are only considered on a case-by-case basis, approval will only be granted from the management after investigation. You may write in to hello@lrw.life to request for a refund.
To complete a return, the invoice or proof of purchase is required.
Under certain situations, only partial refunds are granted (if applicable):
• Any item not in the original condition, damaged or have missing parts for reasons not due to our error
• Any item that is returned more than 7 days after delivery.
REFUNDS
Once the item for return is received and inspected, an email to notify you will be sent to your email address that we have received the returned item. We will then notify you of the outcome of your requested refund.
If it is approved, then the refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days. The customer will bear any charges imposed by credit card company for refund transactions and the delivery cost.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, do first check your bank account before contacting your credit card company, it may take some time before your refund is officially reflected. Then you may contact your bank. There is often some processing time before a refund is reflected.
If you’ve done all of this and you have not received your refund yet, please contact us at
SALE ITEMS
Refund is only applicable to regular priced items, sale items cannot be refunded.
DEFECTIVE ITEMS
A defect is considered an imperfection in a product due to manufacturing or design defect that hinders a product to perform its desired function. If the item you have received is defective, please write in to hello@lrw.life with your purchase details and Life Research Wellness will initiate an investigation to identify the defect. Once the defect is confirmed, we will proceed to validate a one-time exchange for the customer.
EXCHANGES
Only items that are defective or damaged can be returned, refunded or exchanged. If you need to exchange it for the same item, send us an email at hello@lrw.life and send your item to: 10 Sinaran Drive 10-27 Novena Medical Center Singapore 307506.
Exchange will be granted If product sold is found to be defective. If product for exchange is a higher priced item than the product purchased, customer will be required to top up the price difference. If the product for exchange is a lower priced item, there will be no change given. Product exchanges can only be performed once on the original transaction, of which will be invalid for exchanges thereafter.
SHIPPING
To return your product, you should mail your product to: Life Research Wellness Singapore Pte Ltd, 10-27 Novena Medical Center Singapore 307506.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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